Privacy Policy

Effective Date: 17th may 2025

Welcome to Relyve!

We’re thrilled to have you here and are committed to protecting your privacy and your personal information with the utmost care and integrity.

As an early-stage startup, your trust means everything to us. We want to be fully transparent about how we collect, use, and safeguard your data as you explore and shop with us.

When you interact with our platform, we may collect the following types of information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment method (securely processed through our payment partners; we do not store your card details)

• Your activity on the site (e.g., pages viewed, items browsed)
• Device type, IP address, browser type
• Cookies and similar tracking technologies (see Section 5)

We use your information to:

• Fulfill your orders and deliver products
• Provide customer support and updates
• Improve your experience on our website
• Send relevant offers, newsletters, and updates (only if you’ve opted in)
• Detect and prevent fraud or misuse

We do not sell your personal data. Ever.

We may share your information with:

• Trusted third parties like logistics and payment service providers, strictly for order processing and delivery
• Legal or regulatory authorities, if required by law or for the protection of our platform and users

All third-party partners are expected to follow strict data protection practices and are bound by confidentiality agreements.

We take your data security seriously. We store your data securely and retain it only as long as necessary for business or legal purposes.

However, as with all digital platforms, no method of transmission over the internet is 100% secure. That said, we’re constantly working to stay updated with best practices and evolving security standards.

Cookies help us improve your experience—like remembering what you last browsed or keeping your cart saved. You can control cookie settings through your browser.

If you choose to disable cookies, some parts of our website may not function optimally.

You have the right to:

• Access the personal information we hold about you
• Correct inaccuracies in your data
• Request deletion of your information (subject to legal and transactional constraints)
• Opt out of marketing communications at any time

To exercise these rights, simply email us at [your support email].

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children.

As we grow and refine our platform, we may update this Privacy Policy. Any changes will be reflected here, and significant changes will be communicated via email or notification.

We encourage you to review this policy periodically.

If you have any questions, concerns, or feedback about how we handle your information, don’t hesitate to reach out:

Email: customersupport@relyve.in

We’re just getting started, and every customer like you matters deeply to us. We know that in the world of second-hand luxury, trust is everything—and that includes how we handle your data.

We’re committed to keeping your information safe, and we’re here for you every step of the way. If you like what we’re building, please help us grow by spreading the word. Your support means the world.

Terms of Use

Welcome to Relyve!

These Terms of Use (“Terms”) govern your access to and use of our website, platform, and services (collectively, the “Services”). By using our platform, you agree to be bound by these Terms. We’re a young, growing company—thank you for being here and for being part of our early journey.

By accessing our website and making a purchase, you agree that:

• You are at least 18 years old and capable of entering into a binding agreement.
• You will provide accurate, complete, and up-to-date information when required (e.g., during checkout or account creation).
• You will use the website only for personal and lawful purposes, and not for any fraudulent or commercial misuse.

We reserve the right to restrict or terminate access to anyone who violates these terms or misuses our platform.

We do our best to ensure that:

• All product images, descriptions, and details are accurate and true to the item.
• Items listed are authentic, pre-owned luxury goods sourced through trusted sellers or individual consignors.

That said, slight variations due to photography or wear (since these are second-hand items) may occur. If something doesn’t match expectations, we’re here to help and will evaluate every concern with care.

• All prices are listed in INR (Indian Rupees) and are inclusive of applicable taxes unless otherwise stated.
• Payments are securely processed through our payment gateway partners.
• We reserve the right to change prices or correct errors at any time without prior notice.

We strive to ship all items within the promised timelines, typically within 2–5 business days. Delivery times may vary depending on the buyer’s location. You’ll receive tracking details once your order is shipped.

We currently operate a No Returns policy. However, as mentioned in our Return Policy, we believe in customer trust above all else. If there’s a genuine issue—such as a mismatch, defect, or authenticity concern—we will review it on a case-by-case basis and offer a full refund if the item is returned. For more, refer to our [Return Policy].

If you create an account on our platform:

• You are responsible for keeping your login credentials confidential.
• You agree to notify us immediately of any unauthorized access or breach of security.

We are not liable for any loss or damage arising from unauthorized account use.

All content on this website—including images, text, logos, and product descriptions—is the property of Relyve or its licensors and is protected by intellectual property laws. Please don’t use our content without written permission.

While we aim to provide a smooth, secure experience, we’re still a growing platform. We cannot be held liable for:

• Inadvertent errors or omissions in listings.
• Temporary website unavailability.
• Delays due to third-party logistics or payment providers.

That said, we will always try our best to make things right for our customers.

As a young company, we’re nothing without your trust. We may not have all the bells and whistles yet, but we do have sincerity, responsiveness, and a genuine desire to serve our customers well.

If anything ever feels off, we urge you to reach out. We promise to listen, to learn, and to act with integrity.

We may update these Terms occasionally as we grow. Any changes will be posted on this page, and your continued use of our Services means you accept the updated terms.

Questions? Concerns? Feedback?

Drop us an email at customersupport@relyve.in — we’re always listening and eager to improve.

We’re incredibly grateful to you—our first users, buyers, and believers. Your support means everything. While we may still be refining our operations, our commitment to fairness, authenticity, and your satisfaction is already fully developed.

If you like what we’re doing, please give us a chance, share our story, and tell your friends. With your help, we can build a platform where second-hand luxury feels trustworthy, exciting, and effortless.