Return and Refund Policy

Thank you for shopping with us at Relyve, your trusted destination for curated second-hand luxury. As a young and passionate startup, we are working hard to bring you authentic luxury items at great value, while building a platform you can trust.

Currently, we follow a No Returns policy. However, we understand that trust is earned, and sometimes things don’t go as expected. If you face a genuine issue with the product you receive—such as incorrect item, significant undisclosed damage, or authenticity concerns—we’re absolutely willing to review your case.

On a case-by-case basis, we offer a full refund if the product is returned to us in the same condition it was sent. We do this not out of obligation, but because customer trust means everything to us, and we believe in doing right by our early supporters.

As we grow and mature into a larger, more established business, we will roll out a more formal and professional returns policy to serve you better.

In the meantime, we ask for your support and trust as one of our earliest customers. If you like what we’re building, please give us a try and help us spread the word by sharing our platform with friends and fellow luxury lovers.

We’re small, but we care deeply—and we promise, if there’s a genuine problem, we won’t hold back on compensating the right customers. Thank you for being part of our journey.